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Return Policy

You may return most items purchased from MailboxUniverse.com for partial refund within 30 days from purchase date. All returns are subject to a 20% restocking fee. All returns must accompanied by an RMA or RGA and be in resalable condition and received within 14 business days from authorized return date. You can obtain an RMA or RGA by contacting customer service at 844-462-4526 or 630-503-6998.
 
We will issue you a return authorization number and email you our return address, (please do not return the item to the original address that it was shipped from). You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to our return policy. No refunds or exchanges on items that packaging has been opened and cannot be resold as new.  We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 20% restocking fee, on all merchandise returned. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.
 
Custom Products: We are pleased to offer products that are custom-manufactured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or canceled once your order is in production. Products that are factory finished are non-returnable. If you have a question of whether or not the item you would like to order is custom, please contact us prior to ordering.
 
WE CANNOT ACCEPT RETURNS FOR CUSTOM PRODUCTS
 
Important Information About Your Shipment: Upon receiving your shipment, please inspect the items carefully for damaged or missing items. All shipping claims must be handled within 72 hours of receiving your order. Claims made after 72 hours will not be honored. If you received your order damaged, defective, or an incorrect item please contact our customer service department at 844-462-4526.


Replacements for Damage / Defective:
 
If you received your order damaged, defective, or an incorrect item please contact our customer service department at sales@mailboxuniverse.com. Defective merchandise will be repaired or replaced at Mailbox Universe's discretion.
 
Any claims for incorrectly made or initially defective merchandise and shortages must be brought to our attention within 72 hours of receipt and before product is altered in any manner or installation is attempted. Mailbox Universe reserves the right to inspect any alleged incorrectly made or defective merchandise at our facility to verify validity of claim before any repair or replacement is performed; however this policy does not imply automatic replacement or repair by Mailbox Universe. It is your responsibility to check the merchandise when it is delivered to make sure there are no discrepancies, damage or shortages.
 
If you have any questions regarding our returns policy, please feel free to contact us at 844-462-4526.
 
Thank you,
 
MailboxUniverse.com